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If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Product(s). In this case, you will receive a full refund of the price paid for the Product(s) in accordance with paragraph 7.1 of our returns policy.
To cancel a Contract, you must send us an email using our 'Contact Us' form and we will get back to you as soon as possible. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product(s) whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
You will not have any right to cancel a Contract for the supply of any of the following Product(s):
Please also note that you are not entitled to cancel a Contract for a Product(s) which has been used or damaged after delivery (except where that Product(s) is defective).
In all cases you must send us an email using our 'Contact Us' form and we will get back to you as soon as possible.
We provide a 30 day returns guarantee from the time you receive the Product(s) under the following circumstances:
If you receive the wrong order then you should send us an email using our 'Contact Us' form. We will arrange for the correct item to be shipped and in some cases for the incorrect item to be returned.
If the Product(s) is defective and therefore is covered under manufacturers' warranty then you should contact your local supplier of the Product(s) and arrange a replacement send us an email using our 'Contact Us' form and we will issue a shipping ticket to organise the return of the Product(s). Where a Product(s) is returned by you because it is defective, the wrong order, or on manufacturer's advice, any refund given will include the cost of your returning the Product(s) to us or we shall arrange pick-up and return at no cost to you. If the Product(s) is returned for any other reasons, we will not refund to you any delivery charges or Import Duties incurred by us in delivering the Product(s) to you and you will be responsible for contacting us to ensure that the Product(s) is returned to us.
If the Product(s) is defective we will examine the returned Product(s) and will notify you of any entitlement to a refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product(s).
If the Product(s) is damaged in transit then you should not accept the package and the delivery company will be responsible for arranging a replacement Product(s).
We only accept returns through our returns process set out in paragraph 7 of the Terms and Conditions. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of the Product(s) by you.
We will usually refund any money received from you using the same method originally used by you to pay for your Product(s). For the avoidance of doubt a Product(s) which has been returned in accordance with the returns policy and which has been purchased with any combination of Miles will be refunded by way of a credit back to the Skywards account that was debited and any money will be refunded back to the payment card used for part-payment of the Product(s).
We will not be responsible for returned Product(s) that are lost or damaged in transit except where we agree to arrange and pay for delivery of the same as provided for in the Terms and Conditions.
This returns policy excludes any products purchased directly from any other Emirates and/or Emirates Group and/or any other companies.
Please see the Terms and Conditions for additional information on our Returns policies.
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