Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation E-mail or, if no delivery date is specified, then within 30 days or a reasonable time from the sent date of the Dispatch Confirmation E-mail, unless there are exceptional circumstances. Whilst every effort will be made to deliver the Product(s) in accordance with the timescales set out, we do not accept any liability for the late delivery of the Product(s).
For Product(s) which are to be delivered to the specified delivery address delivery will be shipped “DDU [your address] Incoterms 2000” (Delivered DutyYou have the choice to have the Product(s) delivered:
(a) to the address shown for delivery on your Dispatch Confirmation E-mail as stipulated by you in your order. The address given must be a full street address as The Emirates High Street cannot accept orders stipulating delivery to Post Office box numbers. If you take this option, please note that items ordered together might not be despatched at the same time;
(b) to the FedEx Pick-up Points, Dubai, United Arab Emirates. If you take this option, please note that The Emirates High Street reserves the right to request proof of identification in the form of a valid passport, drivers licence or other format in order that the person collecting the Product(s) is you.
(c) to the FedEx Pick-up Points, Dubai, United Arab Emirates, where you wish to authorise another person to collect products on your behalf. If you choose this option you must fully complete The Emirates High Street letter of Authority, downloadable from our website. Please note that The Emirates High Street reserves the right to request proof of identification in the form of a valid passport, drivers licence or other format in order that the person collecting the Product(s) is the stated person in The Emirates High Street letter of authority.
For Product(s) which are to be collected by you from to the Pick-up Point delivery will be “EXW FedEx, Dubai, United Arab Emirates Incoterms 2000” (Ex Works).
4.1 Serviced Countries
We do not accept orders or delivery to individuals outside the following Serviced Countries:
Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus (Greek), Czech Republic, Denmark, Egypt, Estonia, Ethiopia, Finland, Germany, Ghana, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Jordan, Kenya, Kuwait, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Republic of Korea (South Korea), Republic of Yemen, San Marino, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Tunisia, Turkey, Uganda, United Arab Emirates, United Arab Emirates Pick-up point, United Kingdom, United States of America, Vatican City State, Vietnam, Zambia
4.2 Delivery Exclusions
We do not deliver to the following addresses:
Military post offices.